Once you have placed the order, you'll be receiving an order confirmation email from us.
Then when your order is on its way, you’ll receive another email with your courier tracking information.
Please keep an eye on your inbox (and junk folder too).
You can check the estimated delivery date through following steps:
Log into Member center > My order > Click the track button on the right side of your order.
Please be informed that the given date is an estimated date, not the actual date of delivery.If you want to know more about the delivery status, please contact us HERE.
International orders may be subject to customs duties and import taxes, which are determined by your local customs authorities. These fees are the responsibility of the recipient and are not included in our shipping charges.
Because customs policies vary by country, we’re unable to predict the exact amount you may need to pay. If you’re unsure, we recommend checking with your local customs office before placing an order.
Tax-Free Thresholds:
- United States: Orders under USD 800 are generally duty-free.
- Australia: Orders under AUD 1,000 typically do not incur import taxes.
Please note that while these thresholds apply in most cases, customs regulations may change or vary based on specific circumstances.
If you miss your delivery, the courier may attempt a redelivery on the next working day. You can also contact the courier directly with your tracking number to arrange a redelivery at your convenience.
Important: If your package remains unclaimed beyond the courier’s holding period, it may be returned to us or, in some cases, disposed of by the courier. Once a parcel is disposed of, we are unable to issue a refund or reship the order.
Please track your parcel and ensure that someone is available to receive it. If you need assistance, feel free to reach out to our customer service team.
You can find an estimated delivery time and cost by select your country/region in the Shipping Calculator.
If you want to know more about the delivery status, please contact us HERE.
Many apologies, we do not provide urgent delivery even though you are willing to pay more.
It will take at least 4-6 working days for us to process and deliver your order. To avoid disappointment, we strongly recommend that you place your order with us at least 1 week in advance.
Currently, our delivery method does not provide delivery to P.O BOXES, MILITARY ADDRESSES OR PARCEL LOCKERS.
Yes, you can, as long as you have provided the correct recipient details. Hence, we will process your order according to the receiver’s detail.
However, we do not offer any special gift wrapping or wish cards. We are using standard packaging for all orders.
We apologize for the inconvenience, but we would appreciate it if you could record an unboxing video when you receive the product.
If a discrepancy is confirmed, we will respond promptly.
Please note that if you are unable to provide an unboxing video or if it is determined that there were no issues on our part or during the shipping process, we will not be able to send a replacement item.
Please contact Customer Service within 2 days when the order was placed.
If you didn't receive your item(s):
- Please check if the address information of your order is incorrect.
- Please contact the courier company for more detail.
- Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
- Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an message (provide order# and reason).
